Troubleshooting
Troubleshooting
Diagnose extension, content, scheduling, EPUB, delivery, account, and billing problems.
Start with the part of the workflow that did not behave as expected.
Browser extension
Extension sign-in
Article capture
X Articles
Device delivery
RSS and Atom feeds
Newsletters
Schedules and reading lists
EPUB library
Account and billing
When contacting support, include the visible operation, outcome, stable reason code, approximate time with time zone, browser or device, and public URL where safe. Never include passwords, access tokens, private inbox addresses, session cookies, or private content. Use the problem report checklist.