eReader Relay
Troubleshooting

Troubleshooting

Diagnose extension, content, scheduling, EPUB, delivery, account, and billing problems.

Start with the part of the workflow that did not behave as expected.

When contacting support, include the visible operation, outcome, stable reason code, approximate time with time zone, browser or device, and public URL where safe. Never include passwords, access tokens, private inbox addresses, session cookies, or private content. Use the problem report checklist.